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Frequently Asked Questions

General Information/Location

How do I get help with research?

In Person or by Phone

Peer Research Assistants, a group of your fellow students who have been trained to help staff our Service Desk, can help you start your research, find and check out books, assist with some printing issues, and make group study room reservations. Don't know where to start your research or have a tricky research question? Ask to speak with a librarian, and we'll work with you to find the resources you need.

Call the Service Desk at (812) 941-2485 or visit us in person during our regular Library hours.

Book a Librarian

If you'd like to schedule a longer one-on-one research consultation with a librarian for advice or help with research (available in person or through Zoom), you can Book a Librarian.

Online Research Assistance

You can also reach us online in chat and by email during our regular Library hours. Leave us a message outside our regular hours and we'll respond as soon as possible once we return.

How do I get help writing my research paper?

The Writing Center is now located in the Library! Writing Center consultants provide assistance with writing in person, during online appointments, and by phone. You can visit the Writing Center in person in room 330, at the top of the front stairs and through the glass doors or online. See the Writing Center website for hours and to book an appointment with them.

What are your hours?

For an up-to-date listing of our hours, please visit our Hours webpage.

Where is a quiet place to study?

The lower (first) floor of the Library by the elevators is designated as a quiet study space. There are also carrels (a small cubicle with a desk) on the top (third) floor.

How do I reserve a group study room?

Does the library have a lost and found?

Did you lose something in the Library? If so, here’s what to do next.

  • Non-Valuable Items: The Library holds non-valuable items in its Lost & Found for seven (7) days. If you recently lost something, please contact the Service Desk at (812) 941-2485 or in-person, and we’ll check to see if we still have the item. After seven (7) days, non-valuable items are turned in to the Office of Campus Life in University Center South (room 010).
  • Valuable Items: All valuable items (wallets, keys, etc.) are turned in to the IU Police Department for safe keeping. If you lost an item of value, please contact IUPD or visit their office in University Center South.

How do I get to the library?

We're between Crestview Hall and Hillside Hall. There are signs on campus that point in our direction.

For those that haven't been to campus, directions are available online.

Community visitors can park in one of the visitor parking spaces at the bottom of the hill in the Evergreen West parking lot or adjacent to the bus stop in the Woodside Parking Lot. No permit is required to park in these spaces which are marked with "Visitor Parking/Welcome" signage. For the 2023/2024 academic year, visitors are also able to park in the Student Parking lot spaces (ST) when visitor parking in the Evergreen West parking lot is full.

Where can I park on campus?

Community visitors can park in one of the visitor parking spaces at the bottom of the hill in the Evergreen West parking lot or adjacent to the bus stop in the Woodside Parking Lot. No permit is required to park in these spaces which are marked with "Visitor Parking/Welcome" signage. For the 2023/2024 academic year, visitors are also able to park in the Student Parking lot spaces (ST) when visitor parking in the Evergreen West parking lot is full.

The IU Southeast interactive campus map includes IU and non-IU buildings, visitor parking lots, bus stop, and emergency phone locations.

Can I eat in the library?

Food for individual consumption and drinks are permitted in the Library. Please make sure there is a top or lid on beverage containers (coffee cups with lids, twist-top bottles, travel mugs) and dispose of food and drink containers in trash cans or recycling bins. Alert library staff about any spills or messes so that we may preserve our library collections and protect our facility from pests and harmful molds.

What resources are available for users with disabilities?

The Library is home to the Adaptive Technology Center (ATC).

How can I find a job in the Library? Are you hiring?

Each semester, the Library hires students eligible to work through the Federal Work-Study Program (awarded by the Office of Financial Aid) as Peer Research Assistants.

To apply, please submit an application through the Career Development Center Handshake Job Board. To complete the application, you will need a resume, your class schedule, and proof of your Work-Study award.

If you are unsure if you are eligible for Federal Work-Study, please contact the Office of Financial Aid through Student Central. For any questions about the Library and the role of Peer Research Assistants, please contact Christopher Proctor, Coordinator of Access Services.

Do you have children’s books?

We do! They are in the Curriculum Materials Center, located in room 330, at the top of the front stairs and through the glass doors.

Our children's and young adult books have a Location of "IU Southeast Lib. - CULAB - General Collections" in IUCAT, our library catalog. You can filter your results in IUCAT by Location (Childrens, Curriculum) after conducting your initial search in IUCAT or begin your search from here. This narrows your search to only titles in the CULAB's General Collection.

Where are the printers/copiers?

There are two printer/copiers on the second (main) level in the middle of the floor. There is also a fax machine nearby. All printer/copiers require a CrimsonCard or logging in with your IU account.

Additional information about printing on campus is available in the IU Knowledge Base.

There is also a Quick Print station to the left as you walk into the Library.

I’ve forgotten my CrimsonCard, can I still print?

You should be able to log into the printers using your IU username and passphrase. See IU Print for more information.

I’m an IU Southeast alum. Can I still use the library’s resources?

We love our alumni and are always glad when you can come visit us! However, off-campus access to some of our databases, ebooks, and ejournal subscriptions is licensed only for current students, faculty, and staff. You may request a Temporary Computer Account to use computers in the Library to access licensed library resources such as ebooks and online databases and a Library Community Borrower's Card which allows you to check out print books from our collection.

I'm not affiliated with IU Southeast. Can I get access to your resources?

Library patrons who are not affiliated with Indiana University can get a Temporary Computer Account or guest account to use computers in the Library to access licensed library resources such as ebooks and online databases.

Indiana residents, Kentucky residents living in Bullitt, Henry, Jefferson, Meade, Oldham, Shelby, Trimble, and Spencer counties, and any student, faculty, or staff at a Metroversity university may apply for a Library Community Borrower's Card which allows you to check out print books from our collection.

For both the Temporary Computer Account and the Library Community Borrower's Card, you will need a valid government-issued photo ID.

Library Materials/Collection

Where/How can I find DVDs and films in the library?

Feature film DVDs are on the main (second) floor just past the Service Desk. Other non-fiction films can be located by searching IUCAT with the "DVD, Videodisc" format selected.

If you want to see what films are available streaming, search in IUCAT with "Streaming Video" as the format selected.

What is the CULAB and where is it?

The CULAB (formerly the Curriculum Materials Lab) includes children's and young adult literature to support the School of Education. It is located in room LB330 (also home to the Writing Center), at the top of the front stairs and through the glass doors.

How do I find your ebooks?

You can find our ebooks by searching IUCAT (check the “Online Only” box) or you can browse our ebook collections.

How do I find a journal article?

Journal articles are located in library databases. Databases can be multidisciplinary (cover a lot of subjects), like Academic Search Complete or JSTOR, or can be subject specific, like Business Source Premier or Philosopher's Index. Our Article & Database Search provides a list of all of the databases we have access to. You can narrow this list by subject area, by the type of resources within the database (e.g. primary sources, newspapers, streaming video, etc.), or by publisher.

How do I find the full text of an article citation?

The easiest way to find the full text of an article is to download the browser extension LibKey Nomad (available for most browsers). Once downloaded, LibKey Nomad provides one-click access to full text from websites like PubMed, Wikipedia, and publisher pages.

You can also check for full text to a specific article using our Citation Linker. You will need the name of the journal in which the article appears (or it's 8 digit ISSN), or the article's DOI or PubMed ID.

Contact a librarian if you need assistance.

I’m trying to read an article but it’s asking me to pay for it. How can I read it for free?

The most reliable way to access articles and other online resources is through our Databases A-Z page. We've set up proxied links to make sure that you are recognized as an IU Southeast user and get free access to all of our resources. 

You can also check for IU Southeast access to an article using the browser extension LibKey Nomad (available for most browsers). Once downloaded, LibKey Nomad provides one-click access to full text from websites like PubMed, Wikipedia, and publisher pages.

If full text access is not available through the library-subscribed resources, IU Southeast students, faculty, and staff can submit an interlibrary loan request for the article.

Can I access materials from other IU campuses?

You can request print books from other IU campuses using "Request Delivery" in IUCAT.

Access to online databases, electronic books, and electronic journals is based on your primary campus affiliation with Indiana University (if you are an IUS student, you will only have access to resources available from the IUS Library). Each campus purchases its own licenses for library materials, and license agreements require the libraries to guarantee that anyone who uses the materials is a student, faculty member, or staff member at that campus. Note that if you are visiting another IU campus, you can log in and access their resources on-campus using your IUS username and passphrase.

If you teach or take classes at another campus besides IUS, you can request access to resources available at the second campus. To do so, submit the Request Educational Access to E-Resources on Another Campus form. Library staff from that campus will contact you to request supporting documentation.

Additional information about electronic resources at other campuses is available on the IUB Libraries website.

How do I recommend a title for purchase?

Faculty should submit a purchase request for resources that meet the instructional and general education needs of the students of our university. Students, staff, and community members can submit a recommend a purchase request.

Recommendations will be reviewed by our librarians and selected for addition to our collection based on the needs of our library. More information about our collection development and purchasing policies is available on our Purchase Requests webpage.

I heard you were a branch of the Floyd County Library. What does that mean?

We are a branch of the Floyd County Library!! And if you can't tell by our exclamation points, we are very excited about it!!

The services we offer for Floyd County Library card holders include requesting their materials be delivered to the IU Southeast Library for pickup and using the IU Southeast Library for returning Floyd County Library books. You can also apply for or renew a Floyd County Library card here if you work or attend classes at IU Southeast or live in Floyd County. And we also have a small collection of Floyd County Library books in our library, right as you walk into the building.

What is a call number and how do I find a book in the STACKS?

A call number is like a street address: it tells you where the book is located in the library. Call numbers are physically labeled on the spines of books and are in the library's catalog. They group books by subject area, so you can often find other related books on the same shelf, or nearby. The University of Louisville's Ekstrom Library has a good quick guide to reading call numbers.

You will likely see in IUCAT, the library's catalog, that our books are located in the STACKS - this area is the rows of bookshelves up on the 3rd floor of the Library. You'll need the call number of the book to find it upstairs.

 

Technology/Computing

How can I access the wireless?

IU students, faculty, and staff should join the "eduroam" wireless network using your IU username and passphrase. Community borrowers or guests can use the "IU Guest" wireless network (freely available) to connect.

See Wireless connections to the internet at IU for additional information about accessing wifi at IU Southeast.

I’m not a student, can I use the computer/wireless/printers?

Yes. For wireless access, you can connect to the "IU Guest" wireless network.

If you would like to use the computers in the Library, you can request a Temporary Computer Account or guest account at the Service Desk. You will need a valid government-issued photo ID.

How to I access library resources from off campus?

Unless specifically stated, all of our databases are available to IU Southeast students, faculty, and staff anytime and anywhere. If you're off campus, you will be asked to log in after you've clicked on your database of choice. Just type in your IU Southeast username and passphrase (the same one you use for One.IU and Canvas).

What is my printing allotment? How many pages do I have left on my printing allotment?

Your printing allotment depends on how many credit hours you are enrolled in. Additional information about printing costs, purchasing addition printing credits, and instructions for checking your printing allotment are available from the IU Knowledge Base.

Can I download this eBook onto my tablet or phone?

You can download ebooks from the EBSCOhost and Proquest Ebook Central platforms onto your computer, tablet, or phone. Both EBSCO and Proquest have instructions for how to download ebooks (or chapters) to your personal device.

Do you have a scanner?

The printers on the main (second) floor of the library can scan to your (IU) email. In addition, there are two flatbed scanners available on the student computers directly behind the Service Desk and there is an automatic document feeder scanner near the center of the main floor of the library.

Do you have a fax machine?

Yes, it's available in the middle of the second (main) level of the Library. You should be able to send a fax locally and toll-free, as well as to a fax number in much of the state of Indiana using the IU IP phone network. Unfortunately, long-distance faxing is NOT available.

Do you have a laminator?

We unfortunately do not have a laminator in the Library.

Do you have a phone charger I can use in the Library? Or other technology that I can borrow?

We have phone charging stations throughout the Library that have connectors for iPhones and Androids. We also have laptop chargers and adaptor cables that can be checked out with your Crimson card.

If you need a mobile wifi hotspot and are a student, you can request one through the Office of Student Affairs. If you're a faculty or staff member, check in with Christopher Proctor, our Coordinator of Access Services.

Can I print my poster in the Library?

Yes, you can! We have a poster printer in the middle of the main floor of the Library. We recommend that you check in at the Service Desk before printing as we may have updated instructions for ensuring that your poster prints without any problems.

Funds for printing to the poster printer come from your student print allotment.

Circulation

Where do I return my books?

You can return library materials at the Service Desk or in either of our two book drops, one to the left of the main entrance to the Library, and the other at the bottom of the Library walkway, in front of the Evergreen West parking lot.

Starting in Fall 2022, IU Southeast Library materials can also be returned to the Floyd County Library, at either the main branch or the Galena Digital Library branch.

Where do I check out books?

Library materials are checked out and returned at the Service Desk, located on the second (main) floor of the Library.

How do I get a library card?

Your CrimsonCard is your library card. All Indiana University students, faculty, and staff can check out materials using a valid form of identification (e.g. CrimsonCard, state-issued driver's license, passport, etc.). Indiana residents, Kentucky residents living in Bullitt, Henry, Jefferson, Meade, Oldham, Shelby, Trimble, and Spencer counties, and any student, faculty, or staff at a Metroversity university may apply for a Library Community Borrower's Card.

Staff at the Service Desk can explain specific borrowing guidelines and policies, or you may visit our Policy page to learn more.

How many books can I check out at one time?

There is no limit on the number of items an individual may borrow.

How long can I borrow materials?

  • Faculty, Staff, and Graduate Students may check out materials for 120 days.
  • Undergraduate Students may have materials for 45 days.
  • Community Borrowers may check out materials for 30 days.

Borrowed materials are subject to recall and a $25 overdue recall fine, if not returned on time. If recalled materials become overdue, the user's library circulation privileges, including interlibrary loan, will be suspended system-wide until the overdue recalled materials are returned.

Center for Cultural Resources items circulate for 21 days after approval by the Director of the Center for Cultural Resources. If Center for Cultural Resources items become overdue, the patron's borrowing privileges will be suspended until the materials are returned.

Do you have textbooks?

The IU Southeast Library does not generally collect textbooks, though your professor may have placed a copy of your textbook on reserve. You can check to see if a copy is available from the library or on reserve using IUCAT, our library catalog. We do have a small collection of primary and secondary school textbooks; however, these are no longer being updated each year.

How can I renew my books?

Students, faculty, and staff may renew items online by logging into "My Account" in IUCAT, by telephone (812) 941-2485, or in person at the Service Desk.

Community borrowers may renew items by telephone (812) 941-2485 or in person at the Service Desk.

How do I place a hold a book?

A hold will only be placed on items owned by IU Southeast if it is checked out and not available from another IU library. Contact the Service Desk by telephone (812) 941-2485 or in person to place a hold on an item.

If the item you need is not available here and is checked out from another IU library, you can submit an interlibrary loan request.

How do I get a book that my instructor put on reserve?

Print course reserve materials may be checked out at the Service Desk. You need to know your instructor's name and the course number. Depending upon the type of reserve your instructor set up you may check out materials for 2 hours, overnight, 4-days or 7-days using your CrimsonCard.

How do I borrow a book from another IU campus?

IU Southeast students, faculty, and staff may place requests online through IUCAT.

  1. Conduct a search and select the item you want.
  2. Click on the red Request Delivery button on the right side of the screen.
  3. Log in using your IU Southeast username & password when prompted.
  4. Select the Southeast library from the drop-down menu.
  5. Click on the Request Delivery button.

Requests for delivery usually take 4-7 working days to complete.

How do I borrow a book that is not in IUCAT?

IU Southeast students, staff, and faculty may order books not available in IUCAT through interlibrary loan.

If you are not an IU Southeast student, faculty, or staff, please contact your local public library for interlibrary loan services. Kentuckiana Metroversity students should order interlibrary loan materials from the school they are currently attending.

What do I do if I've lost a book that I checked out?

In most but not all cases, the library will accept replacement copies of lost or damaged books and DVDs. Replacement copies must first be authorized by Access Services. Please contact the Service Desk at (812) 941-2485 to speak with someone about this option.

If library materials are not returned or renewed within 30 days of their due dates, replacement costs of those items are billed to patrons. Most books and DVDs have a standard replacement cost of $60.00. For more expensive items, especially technology (laptops, tablets, cameras, etc.), patrons are billed the actual cost of the item at the time of purchase.

After receiving your final notice in the mail, replacement fines are transferred to your Bursar's account at Student Central. You may pay these bills online.

Do you charge late fees for overdue books?

For standard library materials, the IU Southeast Library does not charge late fees. However, if library materials are not returned or renewed within 30 days of their due dates, replacement costs of those items are billed to patrons. Most books and DVDs have a standard replacement cost of $60.00. For more expensive items, especially technology (laptops, tablets, cameras, etc.), patrons are billed the actual cost of the item at the time of purchase.

Library materials on Course Reserve accrue late fees at the following rates:

2-Hour Closed Reserve
$1.00 per hour every hour past the due date up to $25.00

1-Day, 4-Day, and 7-Day Reserve
$1.00 per day every day past the due date up to $25.00.

If you have accrued a replacement fine or course reserve late fee, you will receive a final notice in the mail, and then fees and replacement costs are transferred to your Bursar's account at Student Central. You may pay these bills online.

Faculty Specific

How do I schedule a library instruction session for my class?

Maria Accardi is the Library's Coordinator of Instruction. You can contact her by phone at (812) 941-2551 or by email at maccardi@ius.edu to schedule an instruction session for your class.

Please see the Library's Instruction Guide for additional information.

How do I add a link to a journal article in my Canvas site?

To provide access to journal articles that are paid for by the IU Southeast Library, you will need to add the follow prefix to the URL of the article:https://proxyse.uits.iu.edu/login?url=

This ensures that students are authenticated as IU Southeast users.

How to I find out the impact factor of a journal?

The impact factor of a journal is sometimes available on the journal's website, though it may not be the most current number. You can find a journal's Eigenfactor score freely available online.

How do I place materials on reserve for use in my class?

To place materials on reserve, you will need to fill out a Course Request Form for each item. Bring the forms and materials to the Library Service Desk. For more information about reserves, please see:

Can I access materials from other IU campuses?

You can request print books from other IU campuses using "Request Delivery" in IUCAT.

Access to online databases, electronic books, and electronic journals is based on your primary campus affiliation with Indiana University (if you are an IUS faculty member, by default, you will only have access to resources available from the IUS Library).

If you need access to resources available from another campus for research and are a full-time faculty member, you can apply for temporary Adjunct Faculty/Visiting Scholar Status at any of the Indiana University campuses. Additional information is available on the IUB Libraries website

If you teach or take classes at another campus besides IUS, you can request access to resources available at the second campus. To do so, submit the Request Educational Access to E-Resources on Another Campus form. Library staff from that campus will contact you to request supporting documentation.

Note that if you are visiting another IU campus, you can log in and access their resources on-campus using your IUS username and passphrase.

Campus Events

CAB Meeting

CAB Meeting

February 21st, 2024

All day event

Black History Month Bingo

Black History Month Bingo

February 21st, 2024

12:00 PM - 1:00 PM

Study Buddies

Study Buddies

February 21st, 2024

2:00 PM - 4:00 PM

See All Events » Submit an Event »

Indiana University Southeast

4201 Grant Line Rd.
New Albany, IN 47150
(812) 941-2333

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